Customer Testimonials
Trevor is a very profesional,service.adviser.. We recomended.westlie ford. Nice service..very honest.
Excellent service when I bring my car in for its regular check-up. On time and out in a jiffy. Thank you!
I have dealt with Westlie since we moved here to Washougal, and from the sales people to their service people I have always been taken care of properly- including answering ALL of my questions. This last time, my battery would not take a charge so it was towed in. I had mentioned that I had to go to a doctor's appt. around noon and they delivered my car early and had put RUSH sign on it. Thank you Westlie Ford for being a dealership and making customer service a priority!
Service was timely. Harrison my service writer was professional and on top of great communication. I purchased my car from Westley Ford and continue to use for service as needed.
Very speedy service and outstanding customer service by the Westlie service team! Work was completed quickly with excellent results. Team was very helpful in answering my questions.
My husband is happy with your care and service to his Ford F150 and has every intention to return to you for further service concerns
Great Dealership! Aimee was extremely friendly and very helpful! I will definitely go there again! Thanks for the Great experience!!
Westlie Ford did a great job on my service on 12-19-2024 every single thing from pick up service to the work was very satisfying and I was informed though out the process . Thank you to all
Nothing good to say. Took too long. Call back service is terrible. Won’t go back.
Service appointment took about an hour. Explained what he was doing prior to. Pretty seamless experience thankfully
Friendly. Did what I asked of them. Did not complete their multi-point inspection which would have informed me of the condition of the various drive line components.
I have used Westley Ford in Camas for my F-150’s maintenance and repairs for about six years now. I have consistently received outstanding service and have never had a complaint about my customer experience. It gives me peace of mind to know that factory trained experts are looking at my vehicle and replacing parts with factory authorized parts. I plan to have this vehicle for a long time and the service department at Westley Ford is a key part of the longevity of my vehicle. Also, the service staff are wonderful! If they tell you, it’s gonna be 45 ... Read More DealerRater - Aug 15, 2024
Great Service attentive staff attention to detail a pleasure doing business there, would highly recommend having your car serviced at Westlie Ford.
On time, friendly staff. Thorough and expert care. Thank you. In plan on going back to them often.
Harrison is very helpful and communicates well. Recent service experience was seamless. Thanks mucho Harrison!
Fast, easy communications. Let me know when things happened that required approval without any surprises. Did warranty work at the same time just because it qualified. All in all very impressed and would recommend.
Estimate on repair of truck to be traded was $11,500. Did not approve and so traded it in at Dick Hannah and there were no issues found.
Thorough, professional service with attention to my concerns. Regular communication and updates as problems were examined.
Harrison was professional and very easy to work with. He reviewed the request with me before hanging up and made sure he has everything outlined for service. On top of it, he followed up after my car was delivered to make sure it is to my satisfaction. Great job and thank you.
Thieves! Daughter had breakdown away from home and it was towed to Westlie Ford. They knew we had not choices so charged us 2.5X what the quote was from our local dealership. We fixed it so she could get on her way and 400 miles down the road the oil plug fell out. They did not put it in correctly. Called several times and was told the manager would call us back. 2 months later and still waiting for that call.
Not an awful experience, however salesman was quite pushy, and we are just doing a research as of now.
Really happy with the service I received. Marc in sales and D'andre in service we're excellent to work with.
Been a loyal Westlie Ford patron for a few years. Trust them, they always do a great and professional job.
I was treated very well by the staff they were very friendly and the service was great!
Easy going atmosphere, no pressure. Very educational. Trevor was great. Will definitely buy from here again.
The work performed was exactly as estimated. The staff is always pleasant and helpful. Ford’s Rule LOL
This place is what a ford dealership should be . The front desk with Trevor the mechanics and even the shuttle driver whose been there 16 years . A class act , very professional . They fixed my truck when green wrench light was on . Thank you all so much . They couldn't look at until Nov 22 in longview . Chehalis was Oct 20 th . What good is my truck if it's not fixed . I can't say enough how happy I am . Again thank you what a team at wesley
Great employees, very accommodating with the sales process. Highly recommend, both Jerry & Mike were great to work with.
I have been a customer of Westlie Ford since the mid-1980s. I have purchased multiple trucks and been satisfied. The service dept. does a great job.
Excellent experience across the board. Everyone here was honest, straightforward and great to work with. No pressure, very professional and I was well taken care of! After a long and grueling search for my “unicorn,” they had it at a good price and went out of their way to work with my unusual circumstances between signing a purchase agreement and delivering a check to pick up my vehicle. I highly recommend, in fact, already have referred a friend within just a few hours of returning home!
Aways professional wait was only about an hour .very happy with this service.thank you
Love going business with Westley Ford. Great customer service! Skilled technicians and prompt service. Thanks!
Extremely bad communication. Said coolant was low when in fact there was zero, causing the car to overheat on the way home.
For an oil change, it isually takes 3 hours with an appointment. I dont understand why? This time it was 1.5 hours. I was surprised ..Everyone is very nice and polite. Thanks
I always get really good service here.I especially appreciate Harrison Holt and his excellent customer service.
Surface desk wonderful. not satisfied without returning the car to the original condition that it was brought into you. Particularly the lights not being turned back to automatic, changing radio stations not only stations but changing it to a.m. . What do you need the radio on for when you're supposed to be servicing the car. The oil was changed and no sticker was put on the windowed indicate when the next oil change would be. Completely satisfied with the shuttle to and from a garage. Even though I was given the wrong paperwork for my copy. Somebody had ... Read More DealerRater - Sep 15, 2023
My check engine light was back within 10 min of leaving dealer. And called right back to try and resolve with dealer. Haven’t heard back
I rarely write negative reviews.
However, the ugly interaction with BRANDON in sales/finance justifies.
My daughter (age 23) sold the car she purchased at Westlie and was turning in the 3 warranties they sold her. Yes, 3 (optional) WARRANTIES that totaled $5000+ extra to her loan.
We called to get clarification, as BRANDON the finance/sales manager did not give her a copy of the paperwork she signed. BRANDON was sarcastic, interrupted during questions, and the conversation quickly escalated. His behavior was matched.
BRANDON had no self-reflection during the call and his sarcasm translated to his arrogance. It was not appreciated or appropriate. ... Read More DealerRater - Sep 13, 2023
Trevor is efficient and diligent in getting me all the info I needed to get me going with tires and an oil change.
Friendly and efficient to work with. We have used them for years for multiple vehicles.
The people are very friendly and professional at every level. The service department is top of the line. I could go to closer dealers from where I live, but choose to go to Westlie Ford instead.
They have been responsive to getting repairs taken care of timely and communicated well each time
Westlie Ford is top notch! Just purchased our brand new Ford Bronco. Wonderful customer service, no games….just honest people who care about making the car buying experience great. We will definitely continue to purchase all our family cars there.
The buying process was easy, low stress and no pressure. We were able to test drive the vehicles we were interested in as the dealership had multiple in stock.
Everything was done as expected. We appreciated getting the car in on such short notice.
The service department has always taken good care of my needs and Rangers needs. The wait time for an appointment is reasonable and much quicker then the other firs dealership in the area.
Friendly, convenient They’ve been in business a long time so I guess they’re experienced.
Small dealership did not feel like a big corporation. Home twon feeling working with the Team.
Technician- Kody V is a hard worker and got everything done quickly. The service advisor- Trevor E is always professional and shows great customer service. Great job!
Staff is very friendly! Very helpful. I appreciate the time they take to explain things to me and helping me out with a shuttle ride to and from my appointment. Thank you!!
It is nice to visit a dealership were you feel they want your satisfaction more than your money. They have saved my 1999 F150 a few times. My new Ranger, the pricing was good and financing reasonable.
You always put the customer first, service is always fast and virtuous . I’ve been using Westley ford for many years and will continue.
I recently went to Wesley FORD for an oil change and tire rotation. I worked with Harrison Holt and he was efficient, friendly, and listened to my questions as needed. I would return again to Wesley Ford based on the experience I had during my last visit. Thank you, Caryl
Great customer service. Timely completion of all maintenance functions. Friendly and knowledgeable technicians. Highly recommended.
Whoever did oil change messed up on window sticker, it say next service March 2020.
Staff is friendly and helpful. They explain things as do the mechanics. I like that they keep track if my car and know when certain things are due or need to be checked.
Brought car in for recall notice seat belt problem ?. Asked about another problem I am having with my soft top roof and water draining into car when window is open Was told they would look at it also asked about touching up a deep scratch was told they would ( I thought touch it up , I would pay for it) was given a ride home, great service , ( waited less than 5 minutes), great driver. Was sent text car was done. And parts needed to be ordered for recall fix. No mention of looking at soft top or scratch Driver came to drop ... Read More DealerRater - Aug 31, 2023
They were able to schedule me and get me in ri g ht away. They were courteous and accurate in their time estimate
Excellent service with repairs and maintenance completed on schedule in the promised time. Staff at check in were very courteous, service advisor was thorough and kept me appraised on work status.
Listened to what was happening with my truck and was very timely on their repair.
Michael at Westlie Ford was no less than fantastic. Being a first-time buyer with zero experience shopping at a dealership, I was a bit anxious.. but the process couldn’t have been smoother. Drove away that same day, all smiles.
Best car buying experience I’ve had in 40 years of driving and buying cars
I was very pleased with the service I received from the dealership, came in for an oil change, needed to have my batteries replaced and they took care of that as well in short order, very happy with the experience.
As a salesman myself. I liked the low pressure approach they gave. Quick and easy.
We have bought 5 cars from Westlie Ford and they have always been ready to work with us and negotiate a good price. The service department is polite and professional. Definitely recommend them as an option for your next vehicle purchase.
The service was convenient, courteous and timely. It makes keeping up on service easy and painless.
Great customer service/ Jordyn is the best! Would recommend her as the service contact - thanks
Service was very prompt ——waited much less than anticipated!. My service tech explained everything very well and listened to my concerns!! Great Job!
The staff was friendly and attentive. The work was accomplished in a reasonable amount of time. The whole service appointment went very well. The 3 oil change and service is at a reasonable price. I will return for more service.
We always get our service done at Westlie and have been very satisfied with both the service and the staff.
I had an oil change at 2:15 but arrived early and Harrison got me in a hour sooner . I waited for my car at dealership instead of taking shuttle . The only think on my checklist they gave me they didn’t put a green check mark by power steering fluid so I didn’t know whether it was low checked or filled .
Trevor and his team were great. The estimated time frame was 2.5 hours for an oil change and recall.
Very prompt and courteous. Called right away when work was done and was very professional
All went very smoothly in the purchasing process. I did order on line. Nice working with a local dealership.
As usual we had a very pleasant experience with Westlie Ford. Good people and friendly service
Fast and friendly service. I was in and out in less than an hour. The waiting area was also very nice which helped while I waited for the service
They can’t torque lug nuts evenly or to the manufacturer specifications. We had to use a breaker bar on one and some were under torqued. It took them over six hours to change two tires and do a recall replacement. Friendly service staff though.
Great service, fast service, thanks for lunch, great low pressure deal, I love my new mustang.
I have returned to these folks with both our trucks because of their awesome customer service! Today I showed up at the right time on the wrong day, and not only did they take me in on a busy Friday, they did the service immediately! Reasonable prices as well! Good dealership! Thank you.
Uses all the right tools to update me and we're accurate with their work.
Very honest about everything they do great work. Thanks for selling my for to me.
They always try to get me in quickly and offer any specials they might have. They will work to diagnose the problem, and their rates are generally reasonable.
From beginning to end, the entire staff at Westlie For made me feel like a valued customer. They answered all my questions & helped me make infodecisions on buying my new truck.Trevor Jollie was exceptional!!! I will be bringing my truck back to them for service or anything else I might need from the dealer. Exceptional customer service! Way to go Westlie!!!
Excellent service from check in until completion. Definitely a class act dealership I highly recommend them for sales and service
I was charged the diagnostic fee of $101.41 . I was not told about this fee before they did the diagnostic and they charged me anyways. Not happy about that!
Very understanding and nice people to work with! In and out very quick! Will be back!
Keys were supposed to be in truck for after hours pickup and were not. One employee was left and stayed even calling in someone from service department to help find the keys. Appreciate the help but used up alot of time trying to find them.
Incredible buying experience with fleet Sales rep Becky Davis. Will continue to be a Repeat customer.
Everyone was courteous and friendly. Oz met me on the lot and listened to what I was looking for and my purchasing parameters. This was my fifth brand new Ford truck. It was the best buying experience o have ever had.
I’ve taken my car to Westlie for service since I bought it new in 2015. Never once dissatisfied. I can’t say enough about Jordan. Great customer service!
Jordon and Hector are awesome. Very responsive and knowledgeable about the parts, timing of service and on point. Robby is the epitome of professionalism customer service and goes above and beyond the needs of the client.
Jordan in the service department is awesome. She has provided exemplary customer service during a multi-year issue I’ve experienced with my F150 and is the only reason for the 4 stars in my review. It would be 5 stars if Ford engineers would have a better troubleshooting system and/or provide a vehicle that wouldn’t break before 60k miles.
Personable and friendly staff who keep up with high workloads very well. Cars repaired quickly, no long waits to bring your vehicle in.
John, the salesman was quick, efficient, talked to me on his day off. Very impressed with their service as well as their product.
The service team at Westlie is amazing and worth their weight in gold! We drive oat multiple other ford locations just for this location.
Terrible Service….Raptor was in their shop for almost 60 days, then they lied about the warranty
Honest and thorough!! Every time I have used them it has been a positive experience
Not a high pressure dealership. Worked hard and honestly to get deal complete. Comfortable atmosphere with nice art/photos
The valet oil change is absolutely amazing! What a pleasure, almost too good to be true!
Fast and efficient service. Friendly snd courageous staff. I like doing business locally, location is 1 mile from my door. Lobbing it!
